Shipping Policy

 Ayyappa Silk, we prioritize delivering your exquisite sarees with the utmost care and efficiency. Please review the following terms regarding our shipping process.

Shipping Methods and Delivery Time

We offer multiple shipping methods to suit your needs:

  • Standard Shipping (Domestic): 3-7 business days across India.
  • Express Shipping (Domestic): 1-3 business days with an additional fee.
  • International Shipping: 7-14 business days to most countries. Shipping times may vary depending on the destination and customs processing.

Please Note: That delivery times may be affected by external factors beyond our control, such as weather conditions, customs delays, or carrier-related issues.

Order Processing and Handling

  • Processing Time: We process orders within 1-2 business days (excluding public holidays).
  • Order Confirmation: Once your order is successfully placed, you will receive an email confirmation with details of your purchase.
  • Packaging: All products are securely packed to ensure they arrive in perfect condition.

Tracking Your Order

  • Tracking Information: Once your order is shipped, you will receive an email containing your shipment’s tracking number and a link to the courier’s website where you can monitor your package’s journey.
  • Lost or Delayed Packages: If your package is delayed or lost in transit, please reach out to us at help.ayyappasilk@gmail.com, and we will assist in locating the parcel. Please note that we are not liable for shipping delays caused by the carrier.

International Shipping Guidelines

  • Customs and Import Duties: The recipient of the shipment may be subject to import duties, taxes, and fees, which vary by country. Ayyappa Silk is not responsible for these charges. Any additional fees are the responsibility of the customer and must be paid upon delivery.
  • Customs Delays: While we strive to ensure timely delivery, international shipments may be delayed due to customs clearance. We recommend checking with your local customs office for any potential delays or restrictions.

Special Shipping Promotions

  • From time to time, Ayyappa Silk offers promotional shipping rates or free shipping for special occasions. These promotions will be clearly communicated on our website or via email. Please note that these offers may be subject to terms and conditions.

 Delivery Conditions

  • Failed Delivery Attempts: Most carriers will attempt to deliver your order three times. If the recipient is unavailable, the package may be held at a local carrier office for pick-up. Ayyappa Silk is not responsible for delays or additional fees due to missed delivery attempts.
  • Delivery Address Issues: Ensure that your shipping address is accurate. Ayyappa Silk is not liable for delays, returned shipments, or additional fees if the address provided is incorrect or incomplete.

Damaged or Missing Items

  • In the rare event that your order arrives damaged, please take photos of the packaging and the item and contact our customer service within 24 hours of receiving the package. We will guide you through the process of filing a claim and arrange for a replacement .

Returns Due to Failed Delivery

  • If an order is returned to us due to the carrier’s inability to deliver (such as incorrect address, missed delivery, or refusal by the recipient), the customer will be responsible for any re-shipping charges.

If you have any questions or concerns about your order or shipping process, feel free to contact us at:

  • Email: help.ayyappasilk@gmail.com